Citizen's Charter

Year of Establishment

The Department of Municipal Affairs, Government of West Bengal, dissolved Haldia Notified Area Authority on 01.10.1996 and an Administrator was appointed till election was held to form a Board. The first Board of Haldia Municipality took oath on the 9th June, 1997.

1. Water Supply:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
1.1. Sanction of new house connection	10 days from receipt of application
1.2. Effecting of new house connection/shifting of water connection	45 days from receipt of application
1.3. Repairing of water supply line(Minor repairing)	2 days
1.4. Arresting leakage of water in mains and wash of ferrule	7 days
1.5. Change of shifting of ferrule	15 days
1.6. Supply of water through tanker/lorry	Within 24 hours of application
1.7. Stoppage of misuse of water due to malfunction/removal of street taps etc.	10 days
1.8. Replacement of defective meter	30 days
1.9. Actions against illegeal method of taking water from municipal mains	10 days

2. Sanction of building plan:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
2.1. Approval of Site Plan and Building Plan for residential buildings having height of 14.5 meteres and above.	60 days
2.2. Sanction of Site Plan and building plan of residential buildings having height of less than 14.5 meters	60 days
2.3. Sanction of Site Plan and building plan for commercial or mixed used buildings	60 days
2.4. Sanction of Site Plan and building plan for institutional buildings.	60 days
2.5. Sanction of plan for addition, alteration or repairing of old buildings.	60 days
2.6. Initiating actions against illegal buildings/building activities	15 days

3. Birth and Death Registration:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
3.1. Issuance of Birth and Death Certificate	Within 3 days after receiving report from the concerned Health Centre/ Hospital/Nursing Home - if reported within 21 days from occurance of Birth and Death
3.2. Birth Certificate and Death Certificate in case of domestic birth or death	7 days after receiving report from the concerned Health Centre/ Hospital/Nursing Home - if reported within 21 days from occurance of Birth and Death
3.3. Issuance of copy of Birth and Death Certificate	Within 7 days, if recorded after birth and death.
3.4. Issuance of Cremation Certificate	At the time of cremation from the crematorium/burial ground, if cremated or buried, as the case may be, in a crematorium/burial ground of a Urban Local Body.
3.5. Correction of records related to Birth or Death Certificate	15 days

4. Enlistment of Profession Trade and Calling and other licences:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
4.1. New Enlistment Certificate	30 days
4.2. Renewal	10 days

5. Assesment:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
5.1. Assesment of new holding, partition, change of name/correction of records	60 days
5.2. Issuance of any type of certificate or certified copy	60 days
5.3. Licence for advertisement	45 days
5.4. Licence of private market	60 days

6. Conservancy:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
6.1. Garbage Cleaning	2 days
6.2. Removal of animal carcass	1 days
6.3. Cleaning of drains	7 days
6.4. Cleaning of chocked drain	2 days
6.5. Cesspool tank wash	10 days
6.6. Cleaning of hydrants	7 days(except in the urgent occasions of water logging)
6.7. Cleaning of garbage after receipt of Special Cleansing Charge	1 days
6.8. Removal of materials dumped on the public throughfare.	Within 2 days from the date of expiry of term, as determined by the Urban Local Body, of the owner of such material to remove.

7. Electric:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
7.1. Replacement of defective street lamp and repairing(Minor)	7 days
7.2. Installation of new street light	7 days from the date of completion of installation of poles and connection by the electric supply agency.

8. Public Works:

Services provided by the Urban Local Bodies	Time limit for providing service by the Urban Local Body
8.1. Repairing work of public throughfare, or providing temporary throughfare till repairing of the road, to avoid any imminent danger on life and property of public.	7 days
8.2. Repairing of drains	2 to 7 days depending on urgency.
8.3. Repairing/Removal of street furniture	2 to 7 days depending on urgency.
8.4. Repairing of bridges/culvert or providing temporary thorough fare over any water course till repairing of the bridge/culvert.	15 days
8.5. Restoration of road, drain, culvert etc. after installation/repairing of water supply/electric/telephone or lines of other utilities lying under or beside such road/drain/culvert etc.	15 days

Hall Booking

Hall Booking of Haldia Municipality

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